Managing Change Workshop

Day One

  • Overview of Managing Organizational Change
    • Review of Current Change Initiatives
    • Group Participants by Project
  • History as a Predictor of the Future
    • Past unsuccessful initiatives
    • Past successful initiatives
    • Organizational Learning
  • Making the Case for Change
    • Urgency vs. Importance
    • Measuring and Monitoring Success
    • Balanced Business Scorecard
  • Roles in Change: Sponsor/Target/Agent/Champion
    • Role Relationships: Linear/Triangle/Square
    • Role Mapping 


Day Two

  • Sponsors
    • Profile of an Effective Sponsor
    • Strategies for Building and Leveraging Sponsorship
  • Agents
    • Assigning Agents
    • Role Conflicts: Sponsors vs. Agents
  • Frame of Reference
    • Communicating Styles Assessment
  • Motivation
    • Resistance to Change
    • Readiness for Change
    • Reinforcement of Change
  • Building Commitment
    • Commitment Curve
    • Change Messaging by Style


Day Three

  • Culture
    • Definition of Culture
    • Culture as a Reinforcement or Roadblock for Change
    • Organizational Culture Assessment
  • Current Projects Summary Discussion
    • What are the risks?
    • What strategies and tactics are possible?
  • Action Planning