Managing Digital Change Workshop
Day One
- Overview of Managing Digital Change
- Review of Current Change Initiatives
- Group Participants by Project
- History as a Predictor of the Future
- Past unsuccessful initiatives
- Past successful initiatives
- Organizational Learning
- Making the Case for Change
- Urgency vs. Importance
- Measuring and Monitoring Success
- Balanced Business Scorecard
- Roles in Change: Sponsor/Target/Agent/Champion
- Role Relationships: Linear/Triangle/Square
- Role Mapping
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Day Two
- Sponsors
- Profile of an Effective Sponsor
- Strategies for Building and Leveraging Sponsorship
- Agents
- Assigning Agents
- Role Conflicts: Sponsors vs. Agents
- Frame of Reference
- Communicating Styles Assessment
- Motivation
- Resistance to Change
- Readiness for Change
- Reinforcement of Change
- Building Commitment
- Commitment Curve
- Change Messaging by Style
Day Three
- Culture
- Definition of Culture
- Culture as a Reinforcement or Roadblock for Change
- Organizational Culture Assessment
- Current Projects Summary Discussion
- What are the risks?
- What strategies and tactics are possible?
- Action Planning